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Customer PortalBookings, Quotes, and Receipts

Use the Ninja Cabs customer portal to review current booking information and access reservations created in our new booking system.

Open Customer Portal Request a Past Receipt

Need Help Finding a Receipt?

Email our reservations team with enough information for us to search the correct booking records.

• Reservation date and approximate pickup time
• Passenger or customer name used for the booking
• Pickup and destination information
• Approximate amount paid and payment method
Email Reservations
Customer Access

New Booking System and Customer Portal

Ninja Cabs has moved to a new booking platform. Current reservations and available customer records should be accessed through the new portal.

Portal Access

Current Reservations

Use the customer portal to review bookings created in the new reservation system.

Portal access is limited to records available in the current system.
Customer Login
Former Systems

Past Booking Records

Previous booking systems are no longer available to customers. For a receipt from a former system, email us and we will review any archived records that may still be available.

Older requests may require manual research and may not be immediately available.
Email Delivery

Check Your Spam Folder

If you do not receive a reservation request, customer quote, payment link, or confirmation email, check your spam, junk, or promotions folder.

Add reservations@ninjacabs.com to your approved contacts when possible.
Receipt Requests

Information Required to Locate a Past Receipt

Complete and accurate booking details give us the best chance of locating the correct transaction.

Date and Time

Include the service date and approximate pickup or reservation time.

Required for record matching
Name Used for Booking

Provide the passenger, customer, or company name entered when the ride was reserved.

Use the original booking name
Trip Information

Include the pickup location, destination, and any other trip details you remember.

Helps identify the correct ride
Payment Details

Provide the exact or approximate amount paid and the payment method used.

Do not send full card numbers
Contact Information

Include the phone number and email address connected to the reservation.

Older records may use different contact details
Confirmation Number

Include any reservation, quote, invoice, or confirmation number you still have.

Best identifier when available
Cash Receipts

Cash Payments and Third-Party Driver Records

Cash transactions may be harder to identify because some rides may have been completed by an independently operated or third-party transportation provider.

Amount Paid Is Required

For a cash-receipt request, tell us the exact amount paid or the closest amount you remember.

Needed to narrow the record search
Third-Party or Outsourced Trips

Some trips may have been assigned to another transportation provider. Ninja Cabs may not have access to that provider’s internal cash-payment records.

Receipt availability is not guaranteed
Verified Records Only

We can issue or reproduce a receipt only when the payment and trip can be reasonably verified in available business records.

Protects accurate accounting records
No Estimated Receipts

Ninja Cabs cannot create a receipt based only on an unsupported estimate. The transaction details must match records that can be located and verified.

Accurate documentation required
Processing Time

Older requests may take additional time because archived systems and third-party records may require manual review.

Response times may vary
Available Documentation

If the original receipt cannot be located, we will explain what information is available and whether another form of transaction confirmation can be provided.

Subject to record availability
Email Support

Contact Reservations for Assistance

For receipt requests, missing quotes, or booking questions, contact the reservations team and include the most complete information possible.

Past Receipt Requests

Email the date, time, passenger name, route, amount paid, and payment method.

reservations@ninjacabs.com
Missing Quote or Confirmation

Check your spam or junk folder first, then contact us if the message still cannot be found.

Include the email used for the request
Former Booking System Records

Tell us the reservation was created through a previous system so the request can be routed for manual review.

Archived records may be limited

Access Your Customer Portal

Use the new customer portal for current bookings. For a receipt from a former reservation system, email reservations@ninjacabs.com with the service date, approximate time, customer name, trip details, payment method, and amount paid.

Open Customer Portal Request a Receipt